Returns & Exchanges
We want you to be completely satisfied with your Tisserand Aromatherapy purchase, which is why we offer a 30-day return policy for items in their original, unopened condition. If your essential oils or wellbeing products aren't quite right, we are here to help facilitate a smooth return or exchange.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring all seals are intact to prevent leaking or damage during transit.
Ship the Items
Affix the provided return label or use a tracked shipping service to send the package back to our warehouse facility.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing